Last updated: August 2026
Forensic Air ("we," "us," "our") respects your privacy. This policy explains what information we collect through forensicair.com and how we use it. It applies to visitors of our website as well as customers who contact us by phone or email to schedule HVAC repair, installation, or maintenance service in the greater Phoenix, Arizona area.
We designed this site and our service process to collect only what we need to respond to your request, schedule work, and improve how we serve homeowners across the Valley. We do not sell personal information, and we do not use your data for unrelated marketing lists.
When you contact us by phone, email, or a form on this site, we collect the information you provide — such as your name, phone number, email address, service address, and details about your HVAC system or the problem you are experiencing. That information lets us open a case, dispatch the right technician, and follow up after the visit.
Our site may also automatically collect basic usage data (pages visited, browser type, approximate location derived from IP, and referral source) through standard analytics tools. This helps us understand which pages are useful and where visitors drop off, so we can improve the site over time.
If you join our VIP membership or request a quote, we may keep records of service history, equipment notes, and preferred contact methods so future visits are faster and more accurate.
We do not sell your personal information. We may share it with service providers who help us run our business (such as scheduling tools, payment processors, or phone systems), or when required by law. Any provider we use is expected to protect the data they handle and use it only for the services they provide to us.
We do not share customer lists with third-party marketers. If a situation requires disclosure (for example a legal request or safety issue), we will limit what we share to what is necessary.
This site may use cookies and analytics tools (such as Google Analytics or similar) to understand site traffic and improve the user experience. Cookies help remember preferences and measure which pages are visited most often. You can disable cookies in your browser settings at any time; basic site functionality will still work.
We do not use cookies to build advertising profiles or to track you across unrelated websites for marketing purposes.
You can ask us to update or delete the information we hold about you by contacting us using the details below. If you no longer want maintenance reminders or marketing-style messages (when we send them), tell us and we will stop. Operational messages related to an active service request or safety issue may still be necessary until the case is closed.
We keep customer and service information for as long as needed to fulfill the purposes described in this policy — for example, to schedule follow-up maintenance, honor warranties, document work performed, or meet our legal and accounting obligations. When information is no longer needed for these purposes, we take reasonable steps to remove or de-identify it.
Service records may be retained longer than general web analytics data because they support warranties, safety documentation, and future diagnostics on the same system.
Our website and services are intended for adults arranging HVAC service for a home or business. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.
Our site may link to third-party services, such as Google Reviews, Yelp, or the Better Business Bureau. We are not responsible for the privacy practices of those sites, and we encourage you to review their own privacy policies before providing information to them. Links to review platforms or social profiles are provided for convenience and transparency only.
We take reasonable technical and organizational steps to protect the information we collect against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we review our practices periodically and limit access to customer data to people who need it to perform their work.
We may update this privacy policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically. Continued use of the site after a change means you accept the updated policy.
Depending on where you live, you may have additional rights over your personal information under state privacy laws (including rights to know, correct, or delete certain data). Arizona residents and residents of other states may contact us to exercise those rights. If you would like to know what information we hold about you, or would like it corrected or deleted, contact us using the details below and we will respond to your request within a reasonable time.
Forensic Air
Phoenix, AZ
Phone: 602-536-0200
Email: info@forensicair.com
For questions about HVAC service itself, see our home page or the full service area map.